Business Support Assistants

Are you a proactive, ‘can do’ individual who takes pride in delivering high quality administration support?

If so, Birmingham Children's Trust wants you!

We have a number of exciting opportunities within our Business Support Service for self-motivated Business Support Assistants, providing essential support to our practice staff members.

We have six positions available, five roles are within our Targeted Family Help Business Support Team, and one role is within our Domestic Abuse and Interpersonal Violence Business Support team.

The Targeted Family Help Business Support Team provide support to practitioners who provide early intervention for children and families across Birmingham.

The Domestic Abuse and Interpersonal Violence team provides support to professionals working with children and families affected by domestic abuse, helping ensure families receive timely and appropriate help in challenging circumstances.

You will work closely with colleagues and multi-agency partners across the service, providing high quality administrative support. The role involves accurately processing and managing information and data, helping services deliver positive outcomes for some of Birmingham’s most vulnerable children and families.

We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.

Key Skills:

• Be able to demonstrate strong administrative skills with excellent attention to detail.
• The ability to problem solve and use initiative.
• Have excellent communication and interpersonal skills, enabling you to engage effectively with a diverse range of stakeholders.

About You:

• Be passionate about delivering a high quality service.
• A collaborative team player with a customer focused approach
• To be able to manage multiple priorities and adapt to changing demands.

As part of your application, you must provide supporting information demonstrating how your skills and experience meet the criteria in the person specification. This must be uploaded in the ‘Upload Supporting Information’ section of the application form. Applications will only be considered for shortlisting if both a CV and supporting statement are provided.

These citywide roles are based at either One Avenue Road, Aston or Lifford House, Stirchley, working in a hybrid model. Staff are required to work at least two days per week in the office, with the remaining time working from home.

Additional office days may be required for team meetings, supervision, or rota requirements, as determined by management.

Please state your preferred main site (One Avenue Road or Lifford House) on your application form. There may occasionally be a requirement to work across both locations, so flexibility is essential.

Our Benefits:

• A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
• Free on-site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
• Full access to our amazing internal employee benefits scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!
• Flexible and hybrid working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.
• Pension Scheme - You will receive a generous local government career average pension scheme in line with the local government pension scheme.
• We are proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Onboarding Process: Please note as part of our onboarding process, the successful candidate will be required to undergo a series of background checks with Experian, Including Experian Right to Work, and Digital ID verification. These are essential pre-employment requirements.

Interviews will take place between 9^th and 20^th April and will be held in person either at Lifford House or One Avenue Road.

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.