Business Support Assistant

There has never been a more exciting time to join Birmingham Children’s Trust as we celebrate our GOOD Ofsted status which we are immensely proud of. Birmingham Children’s Trust is going from strength to strength. We are the largest provider of family support and social care services for children, young people and families in the country. Our goal is to become a centre of excellence in both social care and family support. By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to ‘Outstanding’.

We have an exciting opportunity within our Business Support Service for a self-motivated Business Support Assistant, providing essential support to our practice staff members.  The Service is currently in a period of redesign and given a changing environment, is looking at ways of working to better support the achievement of better outcomes for children and families. 

The post will be supporting our Child Protection Conference Service. Business Support plays a crucial role in providing support to children and families, when it has been agreed a Conference is required to share and discuss information with other partner agencies to decide on how to keep a child safe  The team supports the end-to-end process of Child Protection Conferences, ensuring a smooth and efficient process in convening, preparation for, during and after the meetings, producing electronic outcomes and minutes.

You will work closely with the conference meeting chair to complete any required after conference work such as distributing outcomes/minutes and additional letters and recording those on our case management system.

You will be working with colleagues and multi-agency professionals at all levels across the service to contribute to positive outcomes for some of the most vulnerable children and families

We are looking for someone who has good organisational skills and who is able to problem solve and use their own initiative, and to have great attention to detail with excellent communication skills. 

This role will also have a front facing element at our conference centres to welcome and receive families and assist with smooth running of conferences.

About You….

Are you a ‘can-do' person, who is passionate about high quality service delivery and performance?  

Are you able to work effectively within a dedicated team environment, be customer focused and able to deliver the role with a flexible approach?

Key skills we will be looking for in your personal statement include:

• An ability to support meetings, including the provision of note taking and recording of actions, as requested by the business (Training will be provided)
• Attention to detail with an ability to work accurately e.g. literacy and numeracy
• Ability to work on own initiative with a pro-active approach to all tasks to ensure business objectives are met
• An ability to work flexibly as part of a diverse team environment, providing cover when needed to ensure continuity of service provision, and the ability to multi-task to cover other roles within the team

Experience of dealing with several conflicting and changing priorities effectively to achieve business objectives

We are working in a Hybrid working model. Child protection is a citywide service therefore flexibility to cover locations across the city will also be required at both the North and the South venue.

For further details please email [email protected] or [email protected]

What you can expect from us:

• Being part of a positive, supportive, ‘can-do’ service and wider Trust
• We are a forward thinking, innovative organisation, proactive in delivering the most optimum services for our children, young people and wider local community.
• Career development opportunities
• Regular development discussions

And some of the benefits of working for us, click HERE for more about our offer

• Mental health / emotional support – 24/7 employee assistance programme
• Hybrid model of remote working
• 30 days holiday on joining, plus bank holidays. This increases to 33 days after five years’ service, and then 35 days after ten years’ service
• Generous contributory pension scheme

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.