Business Support Assistant - Targeted Family Help

We have an exciting opportunity within our Business Support Service for a self-motivated Business Support Assistant, within our Targeted Family Help Business Support Team providing essential support to our practice staff members. 

The Targeted Family Help Business Support Team provide support to practitioners who provide early intervention for children and families across Birmingham.

You will be working with colleagues and multi-agency professionals at all levels across the service to contribute to positive outcomes for some of the most vulnerable children and families

Key Skills:

• Good admin skills and attention to detail
• Ability to problem-solve and use own initiative
• Excellent communication skills
• Flexibility to work across different locations in a hybrid model

About You:

• Passionate about high-quality service delivery
• Effective team player with a customer-focused approach
• Able to handle multiple priorities and work flexibly

Onboarding Process: Please note as part of our onboarding process, the successful candidate will be required undergo a series of background checks with Experian Including Experian Right to Work, and Digital ID verification. These are essential pre-employment requirements. This is a hybrid role based in Birmingham so you must have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.

Our Benefits:

• A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
• Free on-site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
• Full access to our amazing internal employee benefits scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!
• Flexible and hybrid working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.
• Pension Scheme - You will receive a generous local government career average pension scheme in line with the local government pension scheme.

Join us and contribute to making a positive outcome for children and families in Birmingham!

You are required to provide additional information that evidences your skills and abilities against each of the criteria set out in the person specification. This additional information needs to be uploaded on the application form where it states, 'Upload Supporting Information'. Only those applications with a supporting statement uploaded, as well as your CV, can be considered for shortlisting.

If the role of Business Support Assistant sounds like the one for you, we'd love to hear from you. Join us and contribute to making a positive outcome for children and families in Birmingham!

Teams are citywide, working on a hybrid basis, and are based either at One Avenue Road or Lifford House, Stirchley.  Hybrid working involves a minimum of 2 days based in the office per week with the remainder working from home.  All staff are required to attend additional days set by management as and when required for Team meetings, supervision or due to rota purposes.  These days are determined by management.

Working hours are 8:45am to 5:15pm Monday to Thursday and 8:45 am to 4:15pm Fridays.

Please state on Application form preference for main site – One Avenue Road Aston or Lifford House.  There may be some requirement to work across both on some occasions as requested by management and flexibility is required.

Interviews will take place week commencing 16th February 2026 and will be held via Teams. 

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.