Business Support Assistants

BUSINESS SUPPORT ASSISTANTS - Domestic Abuse and Interpersonal Violence Team and Family Help Team

We have some exciting opportunities within our Business Support Service for self-motivated Business Support Assistants, providing essential support to our practice staff members.   We are recruiting to 7 full time positions across the Domestic Abuse and Interpersonal Violence Business Support Team (3 posts) and within our Family Help Business Support Team (4 posts).

The Domestic Abuse and Interpersonal Violence Business Support team provide business support to the Domestic Abuse and Interpersonal Violence team within the Trust. This includes: Multi-Agency Referral at Conference (MARAC), One Day One Conference (ODOC), Operation Unite and MARAC information.

As part of a centralised and flexible support service, maintaining critical services to children and families, it is our priority that the team provides the support as outlined above, as well as works flexibly across the Trust providing advice and guidance where required.

The Family Help Business Support team will provide Business Support to The Family Help District teams across the City.  The Family Help team provide frontline workers with administrative tasks to enable early support to families.

You will be working with colleagues and multi-agency professionals at all levels across the service to contribute to positive outcomes for some of the most vulnerable children and families.

• You will be a ‘can-do' approachable person, who is passionate about high quality customer service delivery and performance
• Flexibility to provide continuity of service.
• Be able to manage several conflicting priorities and use your own initiative to respond independently to difficult problems and unexpected situations providing a solution focused response
• Multitasking skills in team task requirements
• Good IT skills in Excel, Teams, Outlook
• Training and development on all the required team tasks will be provided as necessary.

Key skills required;

• A good understanding of customer service.
• Experience of teamwork, evidencing the understanding of expectations and driving outcome focused performance.
• Experience of managing conflicting priorities, the ability to organise own workload and decide priorities.
• The ability to work under pressure, including meeting deadlines and dealing with interruptions.
• The ability to resolve internal/external issues and providing a solution focused response.
• The ability to communicate complicated or sensitive information with varied audiences in person and/or in writing.
• The ability to work flexibly as part of a team environment, providing cover when needed to ensure continuity of service provision.
• The ability to manage a process, ensuring accurate and timely outputs.
• The ability to cope with situations where there is an emotional demand arising from the work being undertaken

You are required to provide additional information that evidences your skills and abilities against each of the criteria set out in the person specification. This additional information needs to be uploaded on the application form where it states, 'Upload Supporting Information'. Only those applications with a supporting statement uploaded, as well as your CV, can be considered for shortlisting.

If the role of Business Support Assistant sounds like the one for you, we'd love to hear from you. Join us and contribute to making a positive outcome for children and families in Birmingham!

Teams are citywide, working on a hybrid basis, and are primarily based either at One Avenue Road, Aston or Lifford House, Stirchley.  However, you will be required to attend other hubs located across the city on an ad hoc basis. Hybrid working involves a minimum of 2 days based in the office per week with the remainder working from home.  All staff are required to attend additional days set by management as and when required for Team meetings, supervision or due to rota purposes.  These days are determined by management.

Working hours are 8.45 am to 5.15 pm Monday to Thursday and 8.45 am to 4.15 pm Friday.

For further details please contact  

Mackenzie Compton, Business Support Team Leader on 07484 041099 or email [email protected] for Domestic Abuse and Interpersonal Violence and Family Help role queries.

or Louise Kilgallon, Business Support Team Leader on 07510 370188 or email [email protected]. for Domestic Abuse and Interpersonal Violence role queries.

or Sarah Birch, Business Support Team Leader on 07921240383 or email [email protected] for Family Help role queries.

Closing date for applications – 31 August 2025

Interviews will take place week commencing week commencing 8^th September 2025.

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We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.